You can return merchandise to a Granmerlen Inc. within the Philippines with the option of receiving a credit or an exchange. When mailing merchandise to our return center, your only option is to receive a credit for your purchase. You will receive a credit for your purchase if it meets the return criteria.
Return online purchases within the timeframes below. The return period begins on the date you receive your order.
* If you are returning a Hawaiian Chair, Wall Aquarium and Treadmill, the Granmerlen Inc. is not responsible for carrier charges incurred after the carrier's cancellation period.
Returns In Store
Avoid shipping charges and receive a refund more quickly by returning online orders to any exhibit areas or Stores.
You are responsible for all shipping charges. But if the return is the result of our error, you will not be charged for return shipping.
Please do not return items COD. Any charges for COD shipments will be deducted from your refund amount.
If you return an item to a Granmerlen Inc. store, the credit is applied at the time of the return and usually posts within 72 hours. If you return an item by mail, please allow 14-21 days of processing time or you may call our Customer Care Specialist @ 9802654.
If you are returning an item because it is damaged or defective, or the wrong item was shipped: